Handles all incoming communications and insures reliable, consistent coverage for phones.

Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health.

Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable. 

Coordinates and manages the expectations of all same day appointments. Confirms and follows up on all communication.

Addresses and or follows up with all messages, mail, faxes, and incoming communications.

Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.

Proficient in identifying copays and previous balances. Collects payments at time of services rendered. Acts as a liaison between the patient and SBO when patients have detailed questions...