Job Summary To achieve and maintain the highest possible level of operational excellence by managing cleaning operations, budgeting, reporting, staff appraisals, and supporting commercial initiatives with operational expertise. Responsibilities Monitor daily cleaning operations to ensure services meet agreed contractual terms Prepare annual operations budget collaboratively with Procurement and Development Managers Compile and submit monthly operations reports to the General Manager Implement company initiatives within scheduled timelines and budget limits Maintain visibility of service performance for defined customers and allocate operational resources for performance analysis, reporting, and improvement Prepare quarterly Profit & Loss analysis reports Conduct staff appraisals and recommend recruitments or promotions based on performance Support commercial and sales initiatives by providing operational expertise and analyzing service performance capabilities and operational costs