Job Purpose

The Claims Technician – HART is responsible for the effective management, processing, and oversight of claims within the allocated portfolio, ensuring compliance with legal, regulatory, and Hollard standards.

The role contributes to operational efficiency, risk mitigation, and client satisfaction through accurate claims assessment, fair outcomes, and adherence to service levels

This role supports binder holder relationships and ensures consistent application of policy wordings, governance standards, and claims controls

Key Responsibilities:

Claims Management & Processing

• Manage, process, and oversee all claims within the portfolio within agreed turnaround times.


• Interpret and apply policy terms and conditions, ensuring all validation checks are complete.


• Authorise claims above binder mandates in line with authority limits.