Flexible Work, Better Balance
As Claims Manager, the core responsibilities will include but not be limited to the following:
Handle and manage all matters related to vehicle accident and insurance claims.
Liaise with insurers, third-party assessors, and legal representatives where necessary.
Manage claims from both company and customer perspectives.
Conduct thorough investigations into all major and/or disputed claims.
Review incident reports, CCTV footage, driver statements, and other evidence.
Establish facts and determine liability with accuracy and professionalism.
Review existing claims handling workflows and SOPs.
Identify inefficiencies and propose improvements to enhance effectiveness and reduce cost.
Digitize or automate elements of the claims process where appropriate.