1. Support leadership in goal setting and performance delivery
Assist the Claims Manager in establishing individual and team goals aligned to departmental KPIs.
Drive execution against the team’s objectives through prioritization, tracking, and course-correction as needed.
2. Supervise, coach, and develop claims staff; monitor performance
Provide day-to-day supervision, technical guidance, and structured training for Commercial Claims staff.
Monitor work quality, cycle times, customer experience outcomes, and operational results; identify performance gaps and implement improvement plans.
Conduct ongoing portfolio/file analysis to identify loss drivers, leakage, and opportunities for cost containment while maintaining a high-quality service experience consistent with Sompo standards.
3. Claim assignment, file direction, negotiation, and litigation oversight <...