Role Overview

The Claims Director will be responsible for leading and optimising the end-to-end claims function, with a strong emphasis on operational performance, regulatory compliance, and the delivery of market-leading claims broking and advocacy services across the Lloyd’s and London Market.

This role will drive the strategic direction of the claims division, oversee operational execution, and serve as the senior escalation point for complex and high-value claims matters. Through effective leadership and technical expertise, the Claims Director will play a key role in enhancing client outcomes, strengthening market reputation, and protecting revenue through exceptional claims management practices.

Based in the London office, the position supports the organisation’s vision of being a trusted and agile partner for complex specialty risks, leveraging global market access, advanced analytics, and a technology-enabled operating model.

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