Position Overview
Key Responsibilities
- Assess and validate dealer Warranty and Maintenance Plan, claims in line with Group brand standards.
- Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
- Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections.
- Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
- Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
- Support internal stakeholders through reporting, risk identification and audit activities
RequirementsMinimum Qualifications:
- Motor Mechanic/Auto Electrician Trade Certificate
- Master / Diagnostic Technician qualification
- Nat...