Main purpose of the Job

Provide exceptional Claims administration for the company’s Short-Term Policy holders. To liaise with internal and external parties daily. Responsible for the processing of claims made under the shared policies, including the reporting of claims to the insurance carriers, management and defense of claims and providing for appropriate release upon settlement of claims.

Customer Service

• Coordinate insurance process across departments, tracking claims and reporting on aggregate metrics.


• Manage the claims intake process for new claims, including gathering information from customers.


• Determining whether claims are eligible for coverage under the terms of each insurance policy.


• Reviewing records to determine if they support a claim.


• Communicating with customers about their claim status, payment amounts, and any other pertinent information.