Position Overview

The Salesforce Analyst is accountable for performing analysis and administrative support specifically to Salesforce (SF) for the Claims Department.  Incumbent will triage new cases and route/reroute cases as needed, assign salesforce cases to staff, will monitor, analyze, track and trend salesforce cases, will assist with compilation of key salesforce case metrics and will perform routine administrative case functions within the salesforce system.  Salesforce will also make recommendations for improvement to the SF application to improve department efficiency and quality. 

Scope of Role & Responsibilities

• Under direction from manager, coordinates the administration aspects of the Salesforce tool and inventory management of cases.  
• Under direction from manager, manually assigns cases to staff and/or routes to queues.
• Triages new cases, tracking and trending and routing appro...