Join Citi as a Senior Analyst in Application Support, providing critical technical and business assistance to enhance application performance. Your expertise will directly impact daily operations and user satisfaction.
In this Assistant Vice President role, you will maintain the operational integrity of applications, respond to user issues swiftly, and identify improvement opportunities. Collaborate with development and production teams to prioritize fixes and participate in application releases. Your responsibilities will ensure compliance and governance standards are met.
Key Responsibilities:
• Oversee daily support and monitoring of applications
• Conduct risk assessments for production issues
• Develop application contingency plans
• Collaborate on application enhancements and problem resolutions
• Lead post-implementation reviews to ensure success
Requirements:
• 5-8 years in application support field
• Proven experience with problem management tools...