Job Description Work Style: Hybrid – 2 days per week on-site

Required Skills & Experience

4+ years of experience in DTMF IVR application development in CVP (Contact Center).

Cisco Call Studio / Cisco CVP

VXML Server

CVP Custom Elements (Java)

Call Studio GUI

Apache Tomcat

Knowledge of UCCE / ICM

Integration of CVP IVR Applications with UCCE Routing Scripts

DNIS

Queuing to Skillgroup

CTI Variables

Finesse Agent Desktop

Cyara

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