Monitor and maintain the health of Cisco unified communication systems 24/7 as part of a scheduled roster.
Maintaining VoIP systems, ensuring high availability and optimizing communication solutions.
Provide Level 2 remote technical support for all Cisco UC products and services to end users.
Manage Tickets, incident, problem, change & development requests via ITSM
Ability to isolate the problem and fix or escalate to the next level on timely manner and ensure timely updates..
Ability to work with Cisco TAC and other vendors / service providers until resolution.
Troubleshoot and resolve issues related to voice, video, and messaging systems.
Participate in regular meetings and discussions to review incidents, changes, and releases, providing insights and recommendations for improvement.
Perform change and release management activities, including planning, testing, and implementing changes to Cisco UC environments.
Basic experience troubleshooting telecommunica...