Mô tả công việc: I. Key responsibilities:

► Customer service for Global Accounts:

1. Take care of all the requests from Corporate Accounts (CA) and Corporate Account Candidates (CAC), develop a solid and trusting relationship between major Corporate Accounts and KWE

2. Receive booking plan and follow up with booking team to send timely booking confirmation to customers, closely tracing cargo to meet SLA.

3. Coordinate and consult with KWEVN HQ, Regional HQ, and Global offices for new RFQ packages by providing analysis of the customer‘s and competitors’ assessment, and recommending the ideals of maintenance and development.

4. Submit RFQ rate to overseas or offer directly to customers upon request

5. Set up SOP for new business and update SOP on a regular basis when business is expanded or whenever there are any changes

6. Coordinate and corporate with regional team and operation departments to meet key accounts’ KPI and to solve a...