The specialised role is responsible for (1) reviewing compensation calculation; (2) establishing and overseeing the governance framework, SOPs, and controls for agency debt collection and distribution compensation within Finance Operations. This role acts as a control function (second line within Finance Operation), ensuring payroll calculations for agency and broker channels are accurate, and processes executed by Agency Administration are accurate, compliant, and consistently applied, including the review and approval of settlement plans. The role is to ensure that decisions on collections, settlements, and compensation are aligned with financial reporting, integrity, risk appetite, and cash-flow objectives.

Key Responsibilities: 

Agency Debt Collection Governance (Checker Role)