Chinese speaking Customer Advisor role with visa provided.
Responsibilities
Being a point of contact for all customers providing over the phone and email advice and support
Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach
Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained
Supplying costs and charges for equipment, helping the client to understand which service they require
Liaising with site contacts to clarify information and check assess for deliveries and collections
Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
Raising cases on the CRM database daily to record account history