Overview

PayNet operates as Malaysia’s national payments infrastructure, where reliability, trust, and continuity are non‑negotiable outcomes. As PayNet scales and modernises its core platforms (e.g. NextSwitch migration, cross‑border expansion), operational complexity and interdependencies are increasing materially. National expectations are shifting towards resilience, uptime, and crisis readiness as enterprise responsibilities, not just IT/Technology concerns. Today, resilience is distributed across teams. Going forward, PayNet needs one accountable leader to integrate, orchestrate, and enforce resilience across the enterprise.

TL; DR

• Own PayNet’s enterprise‑wide operational resilience across technology, operations, and business.
• Act as the single point of accountability for national service continuity and crisis response.
• Serve as the enterprise gatekeeper for go‑live readiness, operational risk, and system stability.