Job Overview:
We are seeking an experienced and strategic Chief Operating Officer (COO) to lead large-scale customer experience and operations across multiple client programs and regions.
The COO will be responsible for overall operational strategy, service delivery excellence, business transformation, and P&L performance within a fast-paced BPO environment. This role requires a strong executive leader with the ability to scale operations, drive efficiency, and build high-performing leadership teams.
What Will You Do:
Define and execute overall operational strategy aligned with business goals and client expectations.
Oversee end-to-end delivery across multiple accounts, ensuring SLA, quality, and financial targets are achieved.
Lead large-scale operations including customer experience, contact center services, fraud & risk operations, and back-office functions.
Drive business growth through operational scalability, transformation initiatives, and process opt...