The COO will lead the company’s operational execution, ensuring reliable software delivery, strong coordination across internal and outsourced teams, and readiness for external client work. This role is execution-focused, responsible for professionalising operations as the company scales, while providing light governance oversight over OTC crypto operations.

Key Responsibilities

• 1. (Primary) Software & Delivery Operations
• Own day‑to‑day operations for the company.
• Lead delivery for internal software projects and external client projects.
• Professionalise software delivery processes as the company moves into client‑facing work.
• Oversee the full delivery lifecycle of client onboarding, resource planning, project execution and quality control, issue escalation and resolution, invoicing and billing accuracy.
• Ensure alignment, accountability, and performance across internal and outsourced teams.
• Act as ...