Assist guests with all inquiries, both hotel and non-hotel related
Attend shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with Airport Authority, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Manage guests’ mails, messages, courier services and parcel postage as requested by guests
Qualifications
Exceptional in Bahasa Indonesia and English (verbal and written).
An active member of a local/international Hotel Concierge Association is preferred.