Summary

The Operations Supervisor – Check Processing is responsible for overseeing daily operations within the Check Posting and Research Department. This role manages a team of approximately 17 direct reports and ensures the accurate and timely posting of checks into internal systems while meeting strict service level agreements (SLAs). The Supervisor serves as a key liaison between staff and leadership, ensuring compliance with company policies, operational efficiency, and high levels of client satisfaction.

Your role in our mission

Supervise and manage a team of approximately 17 employees within the check posting and research functions

Assign, prioritize, and monitor daily workloads to ensure checks are posted accurately and on time

Ensure all check processing and posting activities are completed in accordance with established SLAs

Track work progress and productivity using Excel and internal reporting tools