Key Responsibilities:

-Respond to customer inquiries via chat, email, or messaging platforms

-Provide accurate information on products, services, or account details

-Resolve questions or concerns professionally and efficiently

-Document all interactions and updates in the system

-Escalate complex issues to supervisors when necessary

-Meet quality, productivity, and customer satisfaction metrics



Work Schedule & Training:

-Shifting schedules, including nights, weekends, and holidays

-Full paid training on non-voice processes and company systems



What You’ll Gain:

-Hands-on experience in non-voice customer support within the BPO industry

-Opportunities to improve written communication, problem-solving, and multitasking skills

-Exposure to a fast-paced, collaborative, and supportive work environment



Requirements

-High School or Senior High School Graduate (College...