Non-Voice Customer Service Representative – Chat Support Specialist

Davao City | Onsite

Caldwell Communication



About the Role

We are actively hiring Chat Support Specialists in Davao City under Caldwell Communication. This role offers a great opportunity to grow your career in a non-voice BPO environment with paid training, performance incentives, and a supportive workplace focused on long-term success.



Job Description

We are looking for Chat Support Specialists to assist customers through chat platforms by handling billing and sales-related concerns while providing accurate and efficient support.



Responsibilities:

- Respond to customer inquiries via chat support channels

- Assist with billing concerns, sales inquiries, and account updates

- Provide accurate information and timely resolutions

- Document all customer interactions properly

- Escalate complex issues to supervisors w...