Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.



Responsibilities:

Handle reservation inquiries via phone, chat, or email

Assist with booking, modification, and cancellation requests

Provide accurate hotel details, pricing, and amenities

Document interactions in the system

Escalate complex cases to supervisors

Maintain quality and satisfaction metrics



Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on hotel reservation systems and company processes



Requirements:

At least High School or Senior High School graduate

Strong English communication

Customer-focused and detail-oriented

Basic computer literacy

Willing to work onsite in Metro Manila

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