+ Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries
+ Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
+ Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
+ Maintain a high level of professionalism and customer service etiquette in all interactions.
+ Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
+ Meet or exceed performance targets, including response time, customer satisfaction scores, GOS, AHT, Online rate, Availability, Quality, regulations and chat volume goals.
+ Should have worked in high pressure environment dealing with irate customers & should be able to deescalate, handle the situation & provide resolution to the cu...