About the role

We're looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers.

What You’ll Be Doing

• Build and maintain strong relationships with charity customers, acting as their primary point of contact and trusted advisor.
• Strategically manage a portfolio of charity customers, ensuring each is developed to its full potential.
• Become an expert product advocate, conducting high-quality customer interactions to maximise adoption of JustGiving features and ensure JustGiving is positioned as the exclusive or preferential partner.
• Ensure your charity accounts are developed to their full potential, by uncovering and driving win-backs from competitors, securing contract partners, delivering retention pitches, driving influenceable growth from existing activities and events, and hunting for com...