Become a Bilingual Support Specialist at ChargeLab, focusing on EV Charging support in both English and French. Assist drivers and site hosts with technical and payment issues via multiple channels.
This customer-focused position relies on effective problem-solving and communication skills. As you work cross-functionally with various teams, your role will impact customer satisfaction significantly. You'll resolve inquiries using phone, chat, and email while contributing to ongoing improvements. Embrace new learning opportunities in this dynamic environment.
Key Responsibilities:
• Serve as first contact for users via phone support
• Work with internal teams to ensure high satisfaction
• Enable support through chat and email ticketing
• Analyze logs to troubleshoot technical problems
• Help create bilingual documentation for user guidance
Requirements:
• Fluent in English and French, written and spoken
• Experience in technical support is essential
• Str...