An exciting opportunity exists for a commercially driven and operationally strong Channel Manager to join a leading player in the road freight industry. This role will take ownership of a growing national partner and counter network, ensuring operational excellence, service delivery, profitability, and an exceptional customer experience.

Responsibilities:

• Drive the growth and performance of the national partner/counter network


• Identify, onboard, and manage strategic retail and agent partners


• Negotiate commercial agreements, SLAs, pricing structures, and performance terms


• Monitor operational performance, service quality, and customer experience across the network


• Drive revenue growth, profitability, and cost-to-serve improvements


• Implement and manage SOPs, compliance standards, and operational controls


• Conduct partner performance reviews, audits, and continuous improvement initiatives