Ensure strict compliance with Change Management processes.
Work closely with Service Desk managers to establish priorities for each account.
Help with the effective onboarding of new Change Management Specialists.
Participate in company programs and projects, contributing as a Change Management specialist.
Establish and maintain transparent communication channels with stakeholders throughout Change Management processes
Monitor, evaluate and continuously improve the effectiveness of Change Management processes, based on industrys best practices and internal performance indicators.
Promote knowledge sharing and cross-functional collaboration between Change Management teams
Assist in the launch of new projects, providing the necessary resources to help on the incident control side until the new project creates its own team of specialists.