Why This Mission:

To protect and elevate CHANEL’s brand prestige by setting the strategic and operational foundation for best‑in‑class after‑sales excellence withinLes Ateliers CHANEL & Moi, ensuring consistency, reliability, and long‑term client trust across all touchpoints.

Impact You CreateInthe Role:

Reporting to the Head of Les Ateliers, you act as a strategic advocate of theChanel & Moicommitment. You bring strong operational leadership, analytical insight, and a collaborative mindset to drive alignment, uphold governance, and continuously raise standards—ensuring CHANEL’s vision of service distinction is consistently delivered and future‑ready.

AsOperation Supervisor, you translate CHANEL’s service vision into robust operational standards and scalable practices. Through strong governance, cross‑functional collaboration, and data‑led decision‑making, youoptimizeafter‑sales processes, enable seamless client journeys, an...