To protect and elevate CHANEL’s brand prestige by setting the strategic and operational foundation for best‑in‑class after‑sales excellence within Les Ateliers CHANEL & Moi, ensuring consistency, reliability, and long‑term client trust across all touchpoints.

Reporting to the Head of Les Ateliers, you act as a strategic advocate of the Chanel & Moi commitment. You bring strong operational leadership, analytical insight, and a collaborative mindset to drive alignment, uphold governance, and continuously raise standards—ensuring CHANEL’s vision of service distinction is consistently delivered and future‑ready.

As Operation Supervisor, you translate CHANEL’s service vision into robust operational standards and scalable practices. Through strong governance, cross‑functional collaboration, and data‑led decision‑making, you optimize after‑sales processes, enable seamless client journeys, and support the sustain...