Job Description: CFIT Technical Specialist
Location: Singapore
Department: Information Technology – Customer Facing IT Integration / Electronic Shipping Solutions

Role Purpose

• The CFIT Technical Specialist plays a key role in supporting customers who adopt DHL’s Electronic Shipping Solutions.
• This role provides hands‑on technical guidance, troubleshooting, and end‑to‑end support—both onsite and remotely.
• You will act as a primary helpdesk and technical escalation point for customer‑facing IT matters, ensuring smooth implementation, configuration, and ongoing use of DHL’s eShipping solutions.

Main Responsibilities

Customer Support & Helpdesk

• Provide first‑line and advanced technical support for DHL Electronic Shipping Solutions via phone, email, remote tools, and onsite visits.
• Troubleshoot customer issues related to system installation, configuration, connectivity, labe...