Position Overview
Job Description
Handle complex cases, escalations, and non-standard certification scenarios; act as first-level escalation points for client and affiliate queries.Manage certificate processing, issuance, and related file handlingEnsure certificates and registrations are processed in accordance with contract requirements and business rulesDeliver prompt and professional certification services to meet client expectationsMaintain high levels of quality and productivity.Ensure timely and accurate issuance of Certificates of Conformity (CoC) in line with Conformity Assessment Instructions, Business Rules, and relevant proceduresBuild and maintain strong working relationships with clients and affiliatesAccurately enter and manage data (fees, invoice numbers, job numbers, etc.) in e-Trade systems and other relevant platformsPrepare and issue certificates within defined KPI timelines and contractual...