As a Resident Engineer you will provide cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.

• To provide first line trouble shooting (root cause of problems) onthe standalone and connected Products within their portfolio.
• To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
• Report about labor and parts investment counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
• Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.
• Signal commercial opportunities to the sales and Marketing department by using OnSite-InSight.
• Make contributions to th...