Step into a pivotal role at CDW as a Cybersecurity Specialist, providing second-level technical support in a 24/7 environment. Focus on issues in Network Security, Information Security, or Endpoint Security to safeguard operations.
This position at CDW requires a Bachelor’s degree or equivalent experience, along with strong skills in troubleshooting and technical analysis within a managed services framework. Success will be defined by your ability to perform root cause analysis, mentor peers, and uphold service standards while handling client requests effectively.
Key Responsibilities:
• Monitor and resolve technical support requests
• Analyze system crashes and perform bug fixes
• Conduct troubleshooting and configurations for client issues
• Identify trends in service performance and SLA breaches
• Mentor junior team members in security methodologies
Requirements:
• 1+ year of security experience in client-focused roles
• At least two intermediate-level ...