⏰ Full-time

CCaaS Architect & Implementation Engineer (Genesys Cloud & NICE CXone)

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OPENSOURCE PTE. LTD.

                    Location
                    📍 singapore, Singapore
                

                    Posted
                    📅 June 04, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

CCaaS Architect & Implementation Engineer (Genesys Cloud & NICE CXone) Role Overview We are seeking a dual-qualified CCaaS expert to both design (architect)  and build (implement)  contact center solutions on Genesys Cloud CX and NICE CXone. You will own the entire lifecycle, moving projects seamlessly from technical discovery to go-live. 
Key Responsibilities Solution Architecture:  Gather business requirements to design omnichannel customer journeys, IVR call flows, and workforce management (WEM) strategies. 
Hands‑on Implementation:  Build, configure, and script routing strategies using Genesys Cloud Architect  and NICE CXone Studio/Mpower . 
Integrations:  Configure native and custom APIs to connect both CCaaS platforms with CRMs (Salesforce, ServiceNow, etc.) and AI/Bot workflows. 
Testing & Deployment:  Lead User Acceptance Testing (UAT), m...
                

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Job Details

⏰

Employment Type

Full-time

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