Customer Service Representative (Recent Graduate)

Mission: Guarantees de correct implementation of the processes assigned to support the team’s activities.

Key Expected Achievements

• ORDER ENTRY
  • Helps the customers with their daily order requirements.
  • Follows up on orders with carriers and warehouses.
  • When necessary, serves as mediator with sales, the carrier and the warehouse.
  • CSR must follow Michelin policies. (Order management, returns, transportation)
  • Share relevant information with customers and sales.
  • Constant communication with AR specialist in order to avoid, fix and/or resolve possible invoice error situations.
  • Provides support and assistance to the D2C financial process by ensuring accurate and timely resolution of customer 's invoicing claims and past due resolution.
  • Proactively alerts customer in case of any event, delay or failure regarding the serv...