Position Overview
Job Description
- Greet all customers with warmth, confidence, and professionalism.
- Ask open-ended questions to understand customer needs.
- Recommend and locate suitable products, staying up to date on current collections and trends.
- Share information about in-store promotions and loyalty benefits.
- Handle cash and card transactions accurately.
- Maintain a high standard of store presentation and cleanliness.
- Support replenishment and ensure the shop floor is ready for trading each day.
- Deliver consistent, high-level customer service in line with the Flannels brand.
- Actively offer add-ons and alternative product suggestions where appropriate.
- Ensure full compliance with all Flannels policies and procedures.
Qualifications
- Confident, enthusiastic, and motivated to deliver results.
- Excellent communication and interpersonal skills.
- Customer-focused, with a passi...