Responsibilities
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Lead and manage collection specialist to achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts
Monitor the status of our countries' accounts and balances, identify & sort out inconsistencies
Work closely with the other O2C teams to solve invoice related disputes and accelerate payment
Collaborate with Business in negotiations with customers
Give and keep visibility to the Business on their portfolio's Collection status
Where needed, support your team to prepare the litigation file for Legal procedures
Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
Lead the team through the implementation of new processes, tools and best practices
Collaborate on EMEA & global projects (reporting, xhfqzwm training, process improveme...