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Leads, coordinates, provides assistance and guidance, trains, mentors and monitors the work of the Cash Application and cash accountant teams.
Assists manager in overseeing and coordinating the day-to-day activities relating to the teams, including but not limited to workflow, staffing, feedback, and documentation & implementation of policies and procedures.
Makes recommendations to manager for process improvements.
Working in conjunction with manager, responsible for ensuring metrics are achieved on team portfolio of accounts.
Position will drive the following:
- Drive weekly UAC calls lead by Cash
- Coordinate with customers directly to ensure remittance are sent and automated.
- Review parent and Link within HRC
- Collect and submit remittance via penny batch and insure applied
- Request format changes or logic changes in HRC
- Missing invoice - Liaison with C2C / CTX - RCCA to eli...