Our Client, a financial company, is looking for a Case Processor for their Richmond, VA location. This position will be onsite days and remote .
 

Responsibilities:

Review the legal order and based on the instructions provided, take appropriate action on customers' accounts with % quality

Understand legal terms, dichotomy and is able to identify the case type, actions needed and is able to process accurately

Take active role in documenting processes and identifying gaps and efficiency gains

Engage and actively contribute to the continuous improvement log

Participates in special projects as needed including technology and automation enhancements

Supports overall management of operational teams and processing of documents as needed to accommodate work volumes

Challenge current process design to be more standardized, scalable and sustainable

Uphold the review of processes to measure accuracy