Flexible Work, Better Balance
Within the chain of command, the mentor’s and companion’s direct supervisor is the client’s respective Case Manager.
The mentor/companion reports to the case manager for all aspects of client care.
It is then the case manager’s responsibility to report directly to the client’s family members, financial guarantors and treatment providers.
This set-up serves to protect and nurture the mentor/client and companion/client relationship, ensuring that mentors/companions can focus their time and energies on their client, building rapport and a foundation of trust.
The case manager will additionally communicate with the client, hour dependent, to further support their process in the case management program, making changes as needed.