The supervisor must provide administrative assistance to the department Manager in the provision of complex interactions interdepartmentally and externally that are encountered by the clinical case management staff. This position requires a high level of management skills, clinical judgment, problem solving skills, creativity, organizational and priority setting abilities with excellent communication skills. Critical aspects of the role involve the assessment of departmental needs for effective resource utilization and personnel management. The incumbent must also employ extensive clinical knowledge and expertise to determine if case management and/or utilization management services provided to the patients by the department are timely, appropriate, and effective. The incumbent must provide both direct and indirect support to meet the goals of coordinated clinical case management by actively directing and involving members of the multi-disciplinary team, outside providers, community re