Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!


This position is responsible for ensuring complete and accurate client account records, providing support to case managers (CMs), representatives from agencies, clients, and internal team partners.


This role…

+ Collaborates with various stakeholders, including case managers (CM) and agencies, to facilitate the enrollment of new members and update member accounts, addressing requests from CMs, agencies, and other authorizers.


+ Responds to incoming phone calls from CMs, agency representatives, and other authorizers, ensuring effective communication channels.


+ Maintains ongoing communication with agencies, CMs, and authorizers to verify and obtain updated and accurate information, as necessary.


+ Manages assigned tickets related to ref...