Posted On: 15th August 2024

THE OPPORTUNITY

This is a once-in-a-career opportunity for an exceptional professional to join a truly service-led organisation, the industry-leading EAP and OH provider. With an unrivalled track record of incredibly strong year-on-year growth of its subscription model business, my client supports over 80,000 organisations and 13 million lives across the UK & Ireland.

THE ROLE

You will be an administrative wizard, who is focused on ensuring high levels of professionalism whilst working ‘behind the scenes’ of a clinical operation and adhering to internal and client KPIs and SLAs. The case management administration team manages all counselling cases, ensuring cases are processed efficiently, whilst also maintaining their external affiliate network compliance. You will also be expected to monitor the journey of the matching process to ensure the external affiliate network, and internal counsellors, have any relevant coaching...