• Perform day‑to‑day case and incident management , including logging, triage, escalation, and resolution of issues raised by DICT and end‑beneficiaries
• Execute SIM lifecycle and bulk loading operations (Bizload) , covering large‑scale SIM volumes across multiple sites
• Maintain accurate records of SIM status, loading transactions, and incident documentation
• Coordinate with Network, IT, and Platform teams to ensure incidents are resolved within agreed SLAs
• Prepare and submit operational, monthly, and ad‑hoc reports required under the DICT contract
• Support the Service Manager in compliance, audit requirements, and service reviews
• Submit regular operational updates and participate in project reviews and compliance activities
• Ensure compliance with Data Privacy, Information Security, and Code of Conduct policies

WHAT WE'RE LOOKING FOR:

• Bachelor’s degree in any relat...