**Job Identification:** 210119
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time

Serve as the initial point of contact for guests, responding their inquiries over the phone in a courteous and professional way. Act as the main communication link between guests and the hotel. Manage incoming and outgoing calls, provide information, address guest inquiries, and ensure prompt and professional service, contributing to a positive guest experience.

**Essential Functions**

+ Answer incoming calls promptly, courteously, and professionally.
+ Operate and maintain telephone systems and related equipment.
+ Accept and deliver all messages correctly and promptly for guests.
+ Make sure all wake-up calls are made on time with the proper greeting in accordance with brand standards and ensure timely follow-ups.
+ Direct calls to the appropriate departments or personnel.
+ Report any technical issues with commun...