Position Overview
About the role
We invite and encourage all aspiring candidates who self-identify as Indigenous to apply for this opportunity. Indigenous Peoples include status and non-status First Nations, Métis and Inuit people.
We’re looking for a Customer Service Representative, Claims to join our growing team!
What you’ll do here:
Be a subject matter expert on our policies, products, services, and initiatives.Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.Accurately and clearly document files to reflect conversations and actions taken on claims.Willingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challenges.Ensure that daily call centre metrics are met while taking a high volume of inbound calls.Provide quality customer s...