Join CHANEL's Oakridge Boutique team as a Care and Repair Advisor, ensuring a seamless after-sales luxury experience for clients in Vancouver. Provide expert communication and guidance.
In this full-time role, you will assess client needs, oversee repair logistics, and maintain the highest standards of service. Collaborating closely with artisans, you'll diagnose issues and deliver personalized solutions effectively, upholding CHANEL's exceptional quality.
Key Responsibilities:
• Welcome clients and assess their repair needs
• Oversee the repair process and logistics accurately
• Execute express repairs on leather goods and jewelry
• Train Fashion Advisors on CHANEL's service philosophy
• Share quality insights and concerns with management
Requirements:
• Excellent interpersonal skills and customer focus
• Attention to detail in all tasks performed
• Understanding of luxury items or eagerness to learn
• Ability to use technology for process improveme...