What You’ll Do

• Support the recruitment onboarding process for new Care Professionals.
• Complete inductions, competency checks, spot checks, and observations.
• Monitor and support completion of training and e-learning.
• Provide guidance and coaching to Care Professionals to promote high standards and confidence.
• Carry out audits and quality checks relating to care delivery and documentation.
• Support investigations, incident follow-ups, and compliance actions where needed.
• Promote safe working practices and ensure compliance with company policies and CQC standards.
• Work closely with scheduling and office teams to support consistency of care.
• Identify additional training and development needs within the team.
• Help maintain a positive, supportive, and person-centred care culture.
• Participate in the on-call rota and support care calls when required.