Training is nothing, will is everything. The will to act. So said the baddy in Batman Begins. What the heck does he know about training? He was a megalomaniac, not the amazing Care Home Group Trainer that we are looking to recruit.

Having said that, I think he did teach Batman a thing or two and here's a point. Great training gives people the will to act, and to do so with the confidence and conviction that is professionalism.

You do not have to be a Batman expert to